Learning and LEANing Through Sharing
Resumes
Jeffrey Smith
Connie Tolman
Senior Sustaining Engineer | Silver Lean Certification | PMP | Six Sigma Black Belt
Contact information:
949.683.9082
Job Postings
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Director, Customer Experience
Job Overview:
Working closely with our C.E.O., the Director of Customer Experience plays a pivotal role in leading, developing, and implementing strategies to enhance the overall customer experience within the organization. This position requires a deep understanding of operational excellence, customer needs, a passion for improving customer satisfaction, and the ability to drive cross-functional collaboration to achieve exceptional results. This is a newly created position.
Our Hybrid Work Program: To create vibrancy and foster collaboration, while providing for hours spent working from home, we have implemented a hybrid work schedule. We work from the office in Poway on Monday, Tuesday and Thursday and every other Wednesday. Fridays and the other Wednesday are spent working from home. Team members can always work more hours in the office, if they choose.
Essential Functions:
Strategic Leadership:
· Develop and execute a customer experience strategy aligned with the company's mission and goals.
· Define and champion a customer-centric culture throughout the organization.
Customer Journey Mapping:
· Analyze and map customer journeys to identify pain points and opportunities for improvement.
· Implement changes to enhance the overall customer experience across touchpoints.
Data Analysis and Insights:
· Collect and analyze customer feedback, surveys, and data to identify trends and insights.
· Use data-driven decision-making to improve the customer experience.
Process Improvement:
· Collaborate with various departments to optimize processes, workflows, and systems for a smoother customer experience.
· Develop and maintain service standards and protocols.
Technology Integration:
· Evaluate and implement customer experience technology solutions (e.g., CRM systems, feedback tools) to enhance service delivery.
Employee Training and Development:
· Works closely with Business Support and Systems Services to ensure all customer-facing employees are well-trained in delivering exceptional customer service.
Complaint Resolution:
· Oversee the handling of customer complaints and escalations, ensuring swift and satisfactory resolution.
Customer Satisfaction Measurement:
· Develop and monitor customer satisfaction surveys and Net Promoter Score (NPS) to assess and improve customer loyalty.
Budget Management:
· Develop and manage the budget for the customer experience department.
Compliance and Quality Assurance:
· Ensure adherence to industry regulations and company quality standards in all customer interactions.
Continuous Improvement:
· Foster a culture of continuous improvement, where feedback and insights are used to drive ongoing enhancements.
And, most importantly, uphold Chef Works Core Values.
Requirements
Minimum Qualifications:
Bachelor's degree in a related field (business, marketing, etc.), advanced degree preferred, or previous experience.
10 years previous, progressive experience in a leadership role within customer service or an associated customer experience role. Previous operations experience is also required. Six Sigma Green belt preferred.
Strong understanding of customer experience principles, best practices, and emerging trends.
Exceptional leadership and team-building skills.
Analytical and data-driven decision-making abilities.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in customer experience technology and data analytics tools.
Knowledge of relevant industry regulations and compliance standards.
Ability to influence and collaborate with cross-functional teams.
A passion for delivering exceptional customer service and fostering a customer-centric culture within the organization.
High Intermediate / Expert level experience with: Office 365 – especially Excel (Vlookups, Pivot Tables, Macros). Experience with ERP systems – at an admin level also required.
Core Competencies:
Analytical skills
Change Leadership
Communications – Oral / Written
Conflict management
Customer Focus
Enthusiasm / Passion
Inspiring Followership
Listening
Persuasion
Problem solving
Organization / Planning
Strategic Skills
Team Player – Management
Vision – create, communication and launch
Teledyne: Manufacturing Engineer
Position Summary and Responsibilities
The Manufacturing Engineer develops and implements optimal, cost-effective manufacturing
processes and methods in accordance with product specifications and quality standards;
recommends and implements improvements to production processes, methods and controls;
coordinates manufacturing launch for new or revised products.
Qualifications
Bachelor's degree (B.S.) in Engineering or closely related technical field and 2-5 years of directly related experience and/or training; or equivalent combination of education and experience.
Experienced with test equipment and measurement techniques to verify and validate product requirements.
Strong verbal and written communication skills.
Experience in process design, troubleshooting and refinement within an electromechanical test environment.
Experience in writing assembly / test procedures.
Successful background working in cross-departmental teams.
Experience in process improvement for reduction in waste, reduction in cost and / or improvement in control.
Background in electromechanical assembly.
Must have strong interpersonal and communications skills and a willingness to proactively collaborate to solve problems.
Proficiency using Microsoft Office Suite, ERP and database software.
Experience with SolidWorks is highly preferred.
Salary Range: $75,000 - $83,000
What can Teledyne offer YOU?
Competitive Salary & Benefits Package
Excellent Health, Dental, Vision & Life Insurance
Paid Vacation & Sick Leave
Paid Holidays
401(k) Eligibility
Employee Stock Purchase Plan
Performance Incentive Plan
Focus on Wellness & Social Outreach
Educational Tuition Reimbursement
Fun Employee Events throughout the year
Teledyne: Buyer
Position Summary and Responsibilities
The Teledyne Marine Supply Chain Team participates in this path to discovery in their work on the development of state-of-the-art marine sensors, instruments and vehicles that operate in these environments, tackling applications from deep water observatories through to manned and unmanned vehicles that travel the world’s oceans.
The Buyer evaluates, selects, places and expedites assigned procurement contracts or portions of a procurement contract of moderate complexity, diversification or expense.
Qualifications
Bachelor's degree in a related field and 2-5 years of directly related experience or equivalent combination of education and experience
Commodity experience, including machined parts, electronic components and/or cable assemblies
Experience working independently and collaboratively within a team environment
Ability to gather and analyze data and effectively communicate judgments/decisions to others
Intermediate skill in all MS Office applications
Demonstrated understanding of the relationship of transactions in ERP for materials movement in purchasing, planning and accounting
Working knowledge of manufacturing documentation, assembly processes and interpretation of technical drawings
Salary Range: $62,000 USD - $75,000 USD
What can Teledyne offer YOU?
Competitive Salary & Benefits Package
Excellent Health, Dental, Vision & Life Insurance
Paid Vacation & Sick Leave
Paid Holidays
401(k) Eligibility
Employee Stock Purchase Plan
Performance Incentive Plan
Focus on Wellness & Social Outreach
Educational Tuition Reimbursement
Fun Employee Events throughout the year
Full Details
Proponent: Continuous Improvement Engineer
Proponent is looking for a Continuous Improvement engineer to help with global implementation of continuous improvement in the California, Singapore, and Amsterdam warehouses.
S/he utilizes lean engineering methodologies, tools, root cause analysis and waste reduction with a bias for action, and interfaces with employees at all levels and various functions across the business. S/he humbly collaborates to refine, prioritize, and assist in implementation of both warehouse associate generated ideas and independently identified process improvements. S/he drives process improvement activities to achieve dramatic improvement in the key business metrics and provides regular reports of data and actions to measure progress against the site objectives.
What's Offered
Employee Stock Ownership Plan
Medical, Dental Vision
9 paid holidays
Dedication to work/life balance
Engaging and active work environment
This role is HYBRID - 2 days WFH/3 days In Office
San Diego Humane Society: Employee Engagement Generalist
We're hiring! San Diego Humane Society is seeking an Employee Engagement Generalist to join our team. The role will focus on a broad range of functions for employee relations, including leave of absence and reasonable accommodation administration, compensation and benefits, training, recruitment, regulatory compliance, and a variety of other HR administrative and strategic functions. You will support programs and departments in meeting their goals and maintaining a workplace culture that reflects organizational core values.
If you’re passionate about making an impact in the animal welfare movement, apply today at sdhumane.org/careers!
Waterstone Faucets: Plant Manager
To develop and lead a team which produces quality faucets while meeting cost, quality, productivity, quantity goals and achieving a high level of customer satisfaction.
Areas of responsibility include:
Team Management & Leadership
Strategic/Financial Management & Operations Management.
Please contact: Paul Yandell @pyandell@waterstoneco.com
Argen: VP of Manufacturing
Argen Corporation currently has an exciting opportunity for a Vice President, Manufacturing, to join a growing, technology-focused and service-oriented team. If you are passionate about sourcing and securing highly qualified talent at all levels of the organization, thrive in a fast- paced and dynamic environment, and want to be a part of an organization with an unwavering commitment to quality dental solutions, then explore our career opportunities and get to know Argen.
D&K Engineering: Senior Procurement Manager
D&K Engineering is looking to hire a Sr. Procurement Manager to join their San Diego team. The senior role encompasses strategic and tactical responsibility for all Procurement activities. The ideal candidate must be well grounded in sourcing, procurement, material planning, master scheduling and overall materials management. Experience and a strong affinity and understanding of an innovative integrated design services and contract manufacturing environment would be a distinct plus.
Industries served include, medical and life sciences, industrial and defense. Products can be broadly considered under the category of instrumentation.
This is a high visibility role that will have tremendous and tangible impact on the success of this growing organization. It provides a tremendous career opportunity with room for further growth within this global organization. Apply for the role via the link below.
Lakeshore Learning Materials: Director of Process Improvement Continuous
Our distribution business is experiencing transformative growth—with no end in sight.
That’s why we’re looking for a Six Sigma Business Process Director for our Carson, CA, distribution center to identify, evaluate and implement operational improvements that generate cost savings and efficiencies. Our ideal candidate will be a change agent with strong communication skills who can garner support from those around them for the changes they seek, and motivate and influence the team to advance and achieve their goals and objectives. This strategic business role will report to our SVP of Distribution and will positively impact business operations by creating a competitive advantage and improve financial performance.
A day on the job looks like this:
Planning, performing and implementing process improvement initiatives
Diagraming and evaluating existing processes
Organizing, leading and facilitating cross-functional project teams; developing metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Collecting and analyzing data to identify root cause of problems; measuring performance against process requirements; aligning improvement to performance shortfalls
Delivering presentations and training courses including measurement, analysis, improvement and control; surveying and analyzing best practices for techniques and processes; communicating team progress; performing cost and benefit analyses
Leading process improvement projects within the business units
Collaborating with other Business Process teams to develop and execute process improvement.
Apply Here
See Scan: Manufacturing Floor Supervisor - Evening Shift
SeeScan is looking for an experienced Manufacturing Floor Supervisor to join the Manufacturing team and help coordinate the efforts of our production evening shift (2 - 10:30 pm). Our ideal candidate has experience working in manufacturing and knows how to ensure that product specifications are met with a high standard of quality. To see the details of the job go here: https://careers.seescan.com/
or Contact fabrizio.sardo@seescan.com
See Scan: Manufacturing Floor Supervisor - Morning Shift
SeeScan is looking for an experienced Manufacturing Floor Supervisor to join the Manufacturing team and help coordinate the efforts of our production morning shift (5 am - 1:30 pm). Our ideal candidate has experience working in manufacturing and knows how to ensure that product specifications are met with a high standard of quality. For more information click here: https://careers.seescan.com/
or contact Fabrizio.Sardo@seescan.com
Signs For San Diego: Supervisor
Signs for San Diego www.signsforsandiego.com has an immediate opening for a Lean Sign Shop Supervisor based in Oceanside. S4SD really would like someone with a Lean background to help solve problems and standardize processes in addition to the normal job duties. Qualified candidates should submit their resumes to Tera at Tera@s4sd.com.