Drive Respect for People Through Developing Effective Problem Solvers

Overview

AME Healthcare series

Organizational performance is achieved through the provision of care to individual patients by individual healthcare team members. Patient safety and quality, satisfaction and financial success are all achieved through each individual encounter that is based on distinct processes. Standard work is the tool that allows consistent quality of service in a sustainable and constantly improving way. Standard work is owned by those who do the work, so creating a healthcare team that knows how to improve their own work through process improvement leads to ownership and accountability by each team member. This investment in creating problem solvers is the sin-qua-non of respect.

Host Company

Sutter Health is a not-for-profit integrated health delivery system headquartered in Sacramento, California. It operates 24 acute care hospitals and over 200 clinics in Northern California. Sutter Hospital Association was founded in 1921 as a response to the 1918 flu pandemic. Named…